Service Agreement

A Service Agreement establishes terms between a service provider and a client, outlining service SLAs, payment structures, project scope, and liabilities.

Common Clauses

• Service Level Agreements (SLAs) and performance metrics
• Billing rate, deposit requirements, and payment schedule
• Procedure for termination and cancelation fees
• Liability limitations and indemnification shields
• Dispute resolution mechanisms

Common Red Flags

• Strict service penalties without clear grace periods
• Automatic renewal clauses that require long notice to cancel
• Vague guidelines on how service disputes are handled
• Unlimited liability terms for minor service outages

Questions To Ask Before Signing

• What is the exact notice period required to cancel services?
• Are there fees for early termination or volume decreases?
• How are billing disputes and refund requests managed?
• What are the remedies if SLAs are not met?