Subscription Agreement

A Subscription Agreement defines pricing, automated recurring billing structures, cancellation terms, and content access rights for software subscribers.

Common Clauses

• Subscription plans, recurring fee amounts, and payment cycles
• Automatic renewal parameters and credit card billing details
• Cancellation windows and refund eligibility terms
• Usage limitations (e.g. concurrent streams or seat limits)
• Pricing updates notifications policy

Common Red Flags

• Strict zero-refund policies for mid-cycle cancellations
• Opaque auto-renewals that charge cards without prior email alerts
• Short cancellation windows requiring action days before renewal
• Platform rights to restrict features mid-subscription

Questions To Ask Before Signing

• How do I cancel my subscription, and is there an online button?
• What notice will I receive before a price increase takes effect?
• Can I pause my subscription instead of canceling?
• Are there charges if I exceed concurrent user seat counts?